Golden Leaf Returns Policy
You can initiate a return for most new unopened items within 30 days of delivery for a full refund. * You must return items in new and unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 45 days of delivery. We inspect all returned items and award a partial refund for opened or used products. If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges. If you initiate a return after 30 days, we may issue a partial refund* depending on elapsed time and condition of merchandise.
Returns Due to Our Error
You may return items damaged at the time of receipt, and incorrect items received without penalty. ** Your return shipping charges will be waived.
When we receive your return, we inspect the item and provide a replacement or issue a refund.
If the product is not damaged, return shipping fees will apply and/or a partial refund may be issued. **Items will be inspected and full or partial credit will be at our discretion including shipping charges.
Products Returned After 30 days
Because products devalue over time, we offer partial refunds for items returned over 30 days after delivery. We may reduce the refund based on the condition of the merchandise
We may also deduct the original and return shipping charges from your refund. If we send you a replacement item, we must receive the original item at our warehouse within 30 days your return initiation. Otherwise, we will charge you full price for the replacement item.
Bottom line is we will do everything we can to help you have a good experience with us. Questions or issues contact us.